ITSM’s Knowledge Management Effort Focuses on Vendor Selection
Knowledge Management is one of four tracks the ITSM initiative has identified as key to delivering better and cost effective IT services to Cornell. The current focus of the Knowledge Management track...
View ArticleITSM Update: May 2012
Summary The ITSM initiative is focused on getting ready to launch a central IT Service Desk for Cornell by mid-June 2012. Many of the current ITSM projects support the primary goal of creating a single...
View ArticleITSM Update: June 2012
Summary: 255-5500 is live! The IT Service Desk is in business. Remedy OnDemand is deployed in seven units as well as new IT Service Desk. New organizations will begin on boarding when migration is...
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